Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! USA Roaming Charges

Hello, I recently travelled to USA, my intention was to turn off data to avoid any roaming charges but upon landing I received the below text message. "Welcome to USA Your tariff Includes roaming here. You get unlimited minutes, unlimited texts and a...

LREID2207 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Question about Switch up

So my current credit rating only allows me to have 3 contracts, one of them has the bolt on switch up. so my question is, if i go into store & then exchange my current phone for a new one am i going to get rejected on the new contract due to my credi...

GIBXO by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pay monthly SIM swap

I have signed up for a SIM only plan, received the monthly SIM and sent the text SWAP to 20220I received a message reply saying this could take up to 24 hours, it's now been over 24 hours. The message says to wait for my O2 signal to go off then put ...

Rom13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancellation of UK contract

I need to cancel my contract with O2 UK, as I don't reside in the UK anymore. My new contract is with O2 in Germany and my UK bank account is now closed. You won't be able to draw payments out of it anymore. Please be advised that I am deaf and no-on...

Resolved! Cancelled Upgrade

I placed an upgrade on Saturday but ordered the wrong size ipad. Within just a few hours I called to cancel. A colleague advised that he would send an email and it would be cancelled and I could reupgrade Monday. The ipad was still dispatched on Sund...

Emz891 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! O2 in Qatar

I am going to the world cup (lucky me) iphone has to be permanently switched on for Covid tracing. My tariff in the UK is Pay monthly, unlimited minutes, 6gb data, unlimited messages I cant find how I am covered Can anyone please help

Keredewor by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 switch up/Gifts

Good evening, I was wondering what happens if you want to use O2 switch up but took out a contract which included a free gift. I took out a Google 6 Pro which came with a gift card but I swear to god, the battery life is getting worse and I am fed up...

Resolved! Number does not exist

It seems that whilst my number apparently ported from vodaphone 2 days ago. Randomly my children (on sky) and my landline cannot call me the message is that my number does not exist. However my husband (o2), daughters friend (tesco) and my hospital c...

Troood by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim Contract bill

Seeing as i receive my money every 27th of the month, & my payment date is on the 18th of every month, is there any way to change my payment date to a later day in the month?

Jack338 by Level 1: Joiner
  • 1 replies
  • 0 kudos