Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

mobile data roaming use in USA

I'm travelling to USA in 2 weeks and want to use my mobile for GPS - is this possible and cost effective? thanks

Resolved! new s23

as an o2 customer for many years, the new s23 comes with air buds? so I have no use for air buds I would rather have a media pad, can you arrange this for me?

Resolved! Previous bills

Hi With your new site I do not see where I can download previous bills

Resolved! Can't call the UK from abroad

Hi there, I can't seem to call any numbers in the UK (haven't tried other countries) whilst I am travelling in Bali. It just dials out without ringing. Could you please help? I need my phone for business. Thanks! Ben

Resolved! Bill

Pay my bill

Extras not activating

I did an upgrade on my plans (I have 3) a couple of weeks ago. I've been trying to activate my extras (Disney, Audible) for a while now. I select it, then I get the security code, I agree to the terms, then I get a message 'Oops! Sorry, we weren't ab...

Resolved! O2 Alerts for NEW ORDER

Hi O2,I got an email that O2 made changes to my account yesterday (07/09/2023), but I am not aware of this. I never made any new orders so far, and my 12-month contract is not finished until November 2023, please clarify as soon as possible.

account bill

I have just migrated my O2 number to a new phone on a new O2 monthly contract. I log into my account and it says I have no products registered. I put in my mobile number I then receive a code which I input but still am unable to view my bill and the ...

Resolved! I don't have any products or services in this My o2 account, but I do!

The o2 app says isn't available to me and the web page says I don't have any products or services in this My o2 account.I've been with o2 for years, what's happening? Gerry

Resolved! Is Svalbard in the Europe Zone?

I'm going to Svalbard on Saturday, disabled person with my carer. Comms is really important, so where there is signal, I want to know if I can afford to make and receive phone calls, texts, internet messages. Svalbard is a part of the Kingdom of Norw...

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