Rolling Plan over frequent charges

[Luke93]

I've been on a £10 Rolling Plan which has been one payment on the 24th of each month. Yesterday i got an email saying my next payment is coming out on the 1st of October, but i have only just payed the monthly Rolling Plan on the 24th of September (4 days ago). 

My Previous Rolling Plan purchases:

£10 billed on

• 24 May 2023
• 24 June 2023
• 24 July 2023
• 01 September (?)
• 24 September

01 October is the next due date.

What's going on with these over frequent charges? I thought Rolling Plans were once a month payment.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202