Hi there,
I recently started my own contract with o2, and with that, I wanted to port in my old number, which was under my dads name.
I went through all the usual steps, submitted the form with the PAC and waited the allotted time. My old sim lost service, and I thought it would be a matter of time until I would receive my number on my new sim.
However, ever since the port in, my new o2 sim has lost all service, meaning I can't send/receive texts, or access mobile data. It has been over a month now, and after countless calls with customer service, where I've been promised countless times it would be sorted, nothing has changed.
I have been in store, and my number isn't even showing up on the system anymore, and I'm still being charged for a service I'm not receiving.
I am at my wits end. Any help would be appreciated.
An irate customer.
