Solved: Device plan payment

Megan4 · ‎31-03-2020

I have had the rest of a device plan taken out in excess of 500 pound and I’m not sure why?

MI5 · ‎31-03-2020

Usually because you have defaulted on payment or cancelled the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎31-03-2020

@Megan4

Usually because you have defaulted on payment or cancelled the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Megan4 · ‎31-03-2020

I have noticed though they haven’t tried to take payments since December for it, but have managed to this sum?

MI5 · ‎31-03-2020

@Megan4

Most strange but on the bright side at least the phone is now all yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Megan4 · ‎31-03-2020

Unfortunately the phone was stolen months ago! We shall see !

MI5 · ‎31-03-2020

Sorry to hear that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-03-2020

Oh hell, what an almighty mess. Down £500 and no phone

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