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Device plan payment

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Megan4
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on ‎31-03-2020 15:51

on ‎31-03-2020 15:51

I have had the rest of a device plan taken out in excess of 500 pound and I’m not sure why?
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MI5
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on ‎31-03-2020 15:53

on ‎31-03-2020 15:53

@Megan4 

Usually because you have defaulted on payment or cancelled the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎31-03-2020 15:53

on ‎31-03-2020 15:53

@Megan4 

Usually because you have defaulted on payment or cancelled the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Megan4
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on ‎31-03-2020 16:14

on ‎31-03-2020 16:14

I have noticed though they haven’t tried to take payments since December for it, but have managed to this sum?
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MI5
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on ‎31-03-2020 16:15

on ‎31-03-2020 16:15

@Megan4 

Most strange but on the bright side at least the phone is now all yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Megan4
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on ‎31-03-2020 16:17

on ‎31-03-2020 16:17

Unfortunately the phone was stolen months ago! We shall see !
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MI5
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on ‎31-03-2020 16:17

on ‎31-03-2020 16:17

Sorry to hear that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎31-03-2020 16:18

on ‎31-03-2020 16:18

Oh hell, what an almighty mess. Down £500 and no phone poop

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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