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Device plan - paid off to upgrade but DD came out too

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PhilipOldham
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on ‎07-07-2021 18:01

on ‎07-07-2021 18:01

Hi all,

Just paid off the last two months of my iPhone 8 device plan (£36) the day before my bill direct debit (£18) went out.. so I believe I've now paid 3 months when only 2 were due.. is this likely to be noticed and amended on my next bill or will I need to chase it up? 

Thanks

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MI5
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on ‎07-07-2021 18:38

on ‎07-07-2021 18:38

@PhilipOldham 

It should be credited back to you but worth chasing up with customer services anyway.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5
Level 94: Supreme
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Registered:

on ‎07-07-2021 18:38

on ‎07-07-2021 18:38

@PhilipOldham 

It should be credited back to you but worth chasing up with customer services anyway.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhilipOldham
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on ‎07-07-2021 19:09

on ‎07-07-2021 19:09

Thanks slight_smile

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MI5
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In response to PhilipOldham
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on ‎07-07-2021 19:15

on ‎07-07-2021 19:15

Welcome wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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