Device paid up...how to cancel tariff?

[Tiff]

Hi there,

I have paid up two devices on my Pay Monthly account but am still being charged for the tariffs on both...How do I cancel these so no more money goes on these devices and the Airtime bill?

TIA

[MI5 · Accepted solution]

@Tiff 

How to here Guide: Cancelling Your Contract 

[Tiff]

AMAZING!!!

Thank you so much.

Stay safe.

[MI5]

You too @Tiff  

[Lily1]

thank you for your info but I don't thing you answered the question.
How to cancel the tariff? I mean keep the number and still with O2 but do not pay monthly tariff.

[MI5]

@Lily1 

The only way you can do that is to switch to PAYG.

You cannot keep the number on O2 without paying.

To switch, you need to speak to customer service Guide: How to find help & contact O2