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Device paid up...how to cancel tariff?

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Tiff
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on ‎25-03-2020 17:41

on ‎25-03-2020 17:41

Hi there,

 

I have paid up two devices on my Pay Monthly account but am still being charged for the tariffs on both...How do I cancel these so no more money goes on these devices and the Airtime bill?

 

TIA

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MI5
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on ‎25-03-2020 17:52

on ‎25-03-2020 17:52

@Tiff 

How to here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎25-03-2020 17:52

on ‎25-03-2020 17:52

@Tiff 

How to here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tiff
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on ‎25-03-2020 22:26

on ‎25-03-2020 22:26

AMAZING!!!

 

Thank you so much.

 

Stay safe.

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MI5
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on ‎25-03-2020 22:44

on ‎25-03-2020 22:44

You too @Tiff  thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lily1
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on ‎26-03-2020 09:05

on ‎26-03-2020 09:05

thank you for your info but I don't thing you answered the question.
How to cancel the tariff? I mean keep the number and still with O2 but do not pay monthly tariff.
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MI5
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on ‎26-03-2020 09:13

on ‎26-03-2020 09:13

@Lily1 

The only way you can do that is to switch to PAYG.

You cannot keep the number on O2 without paying.

To switch, you need to speak to customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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