Device Plan - final Bill

[Silkenrobe]

Ok. So after receiving info from o2 that my tariff contract was over, i decided to swap to Tesco mobile (i work for Tesco and they have a great deal for staff at the mo)
Before i did that i spoke with CS at o2 and during the conversation i explained that i still had my device plan and i would still be paying that off monthly so its possible i could buy my next handset once i had finished paying for my current one.
At no point did the rep say anything about having to pay off my device plan as soon as i stopped my tariff
So, this morning i get an enforcement letter - i only swapped 2 days ago! - which i was not expecting, for the rest of my device plan.
However, it appears that i cannot actually speak to anyone at o2 if i have no tariff
The number in the letter goes to their PAYG top up service
CS numbers divert to Tesco mobile
And the 0344 number is automated c**p

How the hell do i speak to a person?!
I've tried PM on Twitter and FB - zero joy

[MI5 · Accepted solution]

@Silkenrobe 

Unfortunately you do have to pay off the device plan in order to cancel.

Guide: How does O2 Refresh work? 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Silkenrobe]

Thank you! All i want to do is pay it, but cant because i cant get hold of a human
I shall try your suggestion tomorrow

[MI5]

You're welcome