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Level 1: Joiner
Posts: 1
Registered: ‎21-06-2019
Accepted Solution


How do you claim back your deposit when starting a new plan
Posts: 0

Re: Deposit

You can claim it after 3 consecutive on time payments
Posts: 115,716
Topics: 571
Solutions: 15,889
Registered: ‎04-04-2012

Re: Deposit


Assuming you have paid your bills on time you need to call 202 after you've paid your 3rd bill to request the return of your deposit.

The credit will be applied to your account when your 4th bill is generated.

You can then chose to leave it there to pay future bills from or call again to request it to be transferred to your bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Deposit

Good morning @Asim, I hope the info above answered your question, but if you need help with anything else please let us know Smiley Happy 


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