Solved: Re: Deposit return

Rbarkley82 · ‎12-05-2020

so I paid a £475 deposit when adding a new contract for preorder of s20 ultra. I paid the deposit at the end of Feb, do I get the deposit 3 months from when its paid or 3 months from when contract goes live?

MI5 · ‎12-05-2020

Well, it's after you've paid 3 bills, whenever they may start.
Obviously if you preorder it will be longer for your 1st bill to arrive.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-05-2020

@Rbarkley82

It's after 3 bills and will be paid back on your 4th if requested Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rbarkley82 · ‎12-05-2020

So its actually 5 months then? As it was nearly a month after got my first device bill, then if there is 3 bills then refunded on next bill, thats 5?

MI5 · ‎12-05-2020

Well, it's after you've paid 3 bills, whenever they may start.
Obviously if you preorder it will be longer for your 1st bill to arrive.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rbarkley82 · ‎12-05-2020

OK... at least I know lol, it was never totally clear when it was ordered.

MI5 · ‎12-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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