Deposit for Contract

[Anonymous]

I applied for an iPhone 6 and got accepted but they asked for a £100 deposit, I left the page on Internet open and went to the bank to pay in the £100 for deposit, got back and screen said server error please try again. So I did it again and then asked me for a £300 deposit, I called customer services who weren't sure why that happened and did another application for me that then asked for a £400 deposit. I presume that is because of the 3 credit checks done within an hour of each other. How can I get it back down to the £100 deposit as I think it's a bit of a joke that my credit file has been so damaged in an hour by O2 because of a system fault on there Internet.

[Anonymous]

System fault on their website I mean.

[MI5]

Wait a week and try again.

[jonsie]

It's certainly because of the related credit checks. Initially the web page would have timed you out I'm afraid so not a website error as such.

[Anonymous]

Is a week going to be long enough? I'm so annoyed.

[Anonymous]

Surely there should be something thy can do as they will see I was originally offered it with a deposit of £100?

[Anonymous]

I'd wait until tomorrow after Apples event as you may rather get a potential new iPhone 

[jonsie]

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@Anonymous wrote:
Surely there should be something thy can do as they will see I was originally offered it with a deposit of £100?

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It's a case of 'computer says no'.....

[Anonymous]

But computer said yes with £100 deposit, how can it then go up to £400 in under an hour?

[Mark_1980 · Accepted solution]

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@Anonymous wrote:
But computer said yes with £100 deposit, how can it then go up to £400 in under an hour?

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As others have said, it's almost certainly down to the number of seperate credit checks which O2 have carried out within a short period of time. I don't think there is anything that O2 can do to reduce the amount of deposit you need to pay unless you randomly managed to take a screenshot of the initial £100 deposit as proof (even then I don't know whether it would mean anything)..

Be patient, wait a week or so and try again.