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Cancelled contract within 14 days

Anonymous
Not applicable

i cancelled my contract within 14 days.. however i received a bill for £40.64.

 

Then i received a disconnected bill of £8.24

 

in the disconnected bill it says..

 

My tariffs - O2 Unlimited 24M 3GB : 05 Sep 15 - 01 Oct 15
-27.00
 
Total before VAT

-27.00

VAT

-5.40

 
Total new charges-32.40
Balance brought forward

40.64

 
Total amount due
£8.24

You have payments outstanding.

Please contact O2 Customer Service or visit www.o2.co.uk immediately to make a payment.

 

what does this bill mean.. i cant understand it? do i stll need to pay the 40.64

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Anonymous
Not applicable

No i believe you only have to pay the £8.24

 

The £40.64 looks like your upfront line rental (full month) and the £32.40 looks like a pro-rata credit for the days you haven't used it. The £8.24 essentially is just the line rental for the days the handset and sim were used.

 

I don't normally get involved with billing however thats how i read it!!

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Anonymous
Not applicable

No i believe you only have to pay the £8.24

 

The £40.64 looks like your upfront line rental (full month) and the £32.40 looks like a pro-rata credit for the days you haven't used it. The £8.24 essentially is just the line rental for the days the handset and sim were used.

 

I don't normally get involved with billing however thats how i read it!!

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jonsie
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MI5
Level 94: Supreme
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Registered:

Yes @Anonymous has it spot on. £8.24 is your bill which is just for the usage prior to your cancellation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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