Deposit for Contract

[Anonymous]

I applied for an iPhone 6 and got accepted but they asked for a £100 deposit, I left the page on Internet open and went to the bank to pay in the £100 for deposit, got back and screen said server error please try again. So I did it again and then asked me for a £300 deposit, I called customer services who weren't sure why that happened and did another application for me that then asked for a £400 deposit. I presume that is because of the 3 credit checks done within an hour of each other. How can I get it back down to the £100 deposit as I think it's a bit of a joke that my credit file has been so damaged in an hour by O2 because of a system fault on there Internet.

[Anonymous]

Have sent an email to credit referrals, the lady at customer services was under the impression that they should be able to take it back down to £100. Does anyone know if this is correct?

[jonsie]

You can only ask the question of customer service. 

[MI5]

Only CS can over ride the system.
They knocked an early upgrade fee off one of my accounts recently so all you can do is ask.