Deposit being stolen

[Lawrence55]

I’ve have got a monthly contract and had to put a deposit of £475 and I’ve been told as soon as I got it I would be able to get it back as soon as I’ve completed 2 months on payments on time as I had done I had rang up and they had promised I would get it on the third month I had kept all my payments up to date and had rang on the 3rd month I was “promised” I would get my deposit on the 4th month into my airtime account and I can ring up and get it put into my bank account I had rang on the 4th month keeping in mind I’ve had all payments on time I’m still not able to get it I was promised it was to be given on the fifth month this is an absolute disgrace for such a professional company I’m disgusted I’ve been lied to and been severely distressed over not getting this money back if it was o2 looking money off the customer they’d be pesting them 24/7 for it I will have to resort to small claims court for a breach of contract if its not released to me before the 5th month completely disgusted as the company is gaining interest on my money that I should have!

[Cleoriff]

Hi @Lawrence55 

If you have made all payments on time your deposit should be returned on the 4th Month. I'll tag one of our account advisors to this post @O2Waqas who will be on at 8am. Hopefully he should be able to help you with this. Good luck.

[Lawrence55]

Cheers man am absolutely fed up was told a managed would ring me within 48 hours was promised of that infact and it’s been 4 days 

[O2Waqas]

Thank you for the tag @Cleoriff 

@Lawrence55 Apologies for the inconvenience caused, I will send you a private message so we can look at this further for you

[Cleoriff]

Thanks @O2Waqas. I hope you can help @Lawrence55. O2 seem to be breaking their own rules regarding return of deposits. 🙄

[O2Waqas]

No problem @Cleoriff, I can confirm this query has been resolved. 

Thanks 

[Garyhallowell10]

Hi mate im having the same problem can you tell me did they sort this out did you get your money? 

[Lawrence55]

Keep at it mate I tried the phone line and I keep getting passed about send a complaint email and try @O2Waqas helped me out greatly

[Cleoriff]

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@O2Waqas wrote:

No problem @Cleoriff, I can confirm this query has been resolved. 

Thanks 

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Great news @O2Waqas 👍