Solved: Delete pay monthly account

Anonymous · ‎02-01-2017

Hi
I would like to delete my current pay monthly plan and come back to top up as you by keeping my number.
With one is the simplest way to do that?
Regards,
Marco Ierolli

MI5 · ‎02-01-2017

Call CS on 202 and they will switch you to PAYG.
You may have to pay cancellation fees if your contract isn't complete yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-01-2017

Call CS on 202 and they will switch you to PAYG.
You may have to pay cancellation fees if your contract isn't complete yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-01-2017

Yes you don't make it clear if your contract has finished. No problem at all if it is, a simple phone call to customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎02-01-2017

Info here in this O2 link http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Veritas Numquam Perit

MI5 · ‎02-01-2017

The op just wants to switch to PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-01-2017

@MI5 wrote:
The op just wants to switch to PAYG.

Exactly. The info regarding that ..and keeping number is in the link?

Veritas Numquam Perit

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