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Delete pay monthly account

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Anonymous
Not applicable

on ‎02-01-2017 17:03

on ‎02-01-2017 17:03

Hi
I would like to delete my current pay monthly plan and come back to top up as you by keeping my number.
With one is the simplest way to do that?
Regards,
Marco Ierolli
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MI5
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on ‎02-01-2017 17:09

on ‎02-01-2017 17:09

Call CS on 202 and they will switch you to PAYG.
You may have to pay cancellation fees if your contract isn't complete yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎02-01-2017 17:09

on ‎02-01-2017 17:09

Call CS on 202 and they will switch you to PAYG.
You may have to pay cancellation fees if your contract isn't complete yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-01-2017 17:11

on ‎02-01-2017 17:11

Yes you don't make it clear if your contract has finished. No problem at all if it is, a simple phone call to customer service.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎02-01-2017 17:41

on ‎02-01-2017 17:41

Info here in this O2 link http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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MI5
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on ‎02-01-2017 17:42

on ‎02-01-2017 17:42

The op just wants to switch to PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎02-01-2017 17:48

on ‎02-01-2017 17:48

@MI5 wrote:
The op just wants to switch to PAYG.

Exactly. The info regarding that ..and keeping number is in the link?

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