Delay in Deliveries

[oseirose]

hi i have placed an order for an iphone online on 2nd of december and till the day its showing as processing and estimated delivery date was 3rd and i did not get anything yet till today. Why i am facing the delay problem??

[MI5 · Accepted solution]

@oseirose 

Currently a warehouse issue.

https://community.o2.co.uk/t5/Discussions-Feedback/Warehouse-incident/m-p/1770344

Devices should start to be sent out today

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Leano]

I'm the same, then was told the 9th. I've contacted customer support everyday and still no order update. Still stuck on processing 

[Oscar221151]

Same I ordered one on 5th there is a issue been to shop be nice if gave you right information 

[Oxonian]

@Leano 

@Oscar221151 

You have a suggestion (above) to contact O2 via the social media route - the social media team are based in the UK and will give you more accurate information.

Please bear in mind @Oscar221151 that this is a customer to customer community - we are customers just like you. Hence, we try to give accurate information but can only pass on the messages that are relayed to us. 👍 

[19891]

I placed an order on the 2nd aswel but still saying processing I phoned them today and asked if I will receive my order by Christmas and she said yes

[HB63]

I ordered on the 30 Nov and I’m still waiting. Tried contacting 02, tried social media and keep being told the same thing, over and over. I was advised that the delay began from 29 Nov orders and that they are dispatching the older orders first….. if that was the case surely they would have moved on to the 30th orders by now!  I am frustrated,  not only with the lack of information but the fact that there is no mention of delays on their sales web page and so I wonder if new sales are actually being delayed at all. 

[Oxonian]

A warm welcome to this O2 customer to customer community @HB63. 

Based on other posts on this community, we can be reasonably sure that all sales, including new ones, are experiencing delays. 👍

[HB63]

@Oxonian  Thank you for the welcome. 

I certainly hope so, although I have seen a couple of posts on social media stating otherwise but they may just be wind ups. 

[Oxonian]

If you do a search of this forum @HB63, I am certain that you will find posts from those who are new to O2 and are still awaiting their devices. 👍