Data

[Rachella_Power]

I’ve just moved over to O2 via car phone warehouse and bought a plan with 45GB data but on My O2 it says I’ve only got 15GB of data? I can’t find anything about this on the car phone warehouse website. Has this happened to anyone else? Where has my monthly allowance gone??

[MI5 · Accepted solution]

@Rachella_Power 

The extra bonus data will be added as bolt ons Guide: Where is my discount or Extra Data? 

[Marjo]

Hi there @Rachella_Power , how are you doing today with your data, did you manage to find the extra as bolt-ons as mentioned above? Let us know if you need any additional advice.

[Carlrobert]

Hi, I got the same issue since mine has switched over. My extra data has now disappeared. I’m paying for 30GB and only getting 10?! Did you manage to fix this in the end?

[Cleoriff]

@Carlrobert 

Have you checked My O2 to see if the additional data bolt on is being displayed?

[Carlrobert]

I have but it seems to have disappeared, my allowance usually renews on the 27th and the last time I checked it which was the day before, it was there. My contact ends in December. I got 100% notification last night to find out that I’ve used all my data (10GB) but the Bolt on had disappeared.

[MI5]

@Carlrobert 

You'll need to call customer service to have your bolt on added back to your account https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...