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Level 1: Joiner
Posts: 1
Registered: ‎22-02-2020
Accepted Solution

Data

I’ve just moved over to O2 via car phone warehouse and bought a plan with 45GB data but on My O2 it says I’ve only got 15GB of data? I can’t find anything about this on the car phone warehouse website. Has this happened to anyone else? Where has my monthly allowance gone??
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Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: Data

@Rachella_Power 

The extra bonus data will be added as bolt ons Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: Data

Hi there @Rachella_Power , how are you doing today with your data, did you manage to find the extra as bolt-ons as mentioned above? Let us know if you need any additional advice. Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎05-04-2020

Re: Data

Hi, I got the same issue since mine has switched over. My extra data has now disappeared. I’m paying for 30GB and only getting 10?! Did you manage to fix this in the end?
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Posts: 86,453
Topics: 729
Registered: ‎14-01-2013

Re: Data

@Carlrobert 

Have you checked My O2 to see if the additional data bolt on is being displayed?

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Level 1: Joiner
Posts: 2
Registered: ‎05-04-2020

Re: Data

I have but it seems to have disappeared, my allowance usually renews on the 27th and the last time I checked it which was the day before, it was there. My contact ends in December. I got 100% notification last night to find out that I’ve used all my data (10GB) but the Bolt on had disappeared.
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Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: Data

@Carlrobert 

You'll need to call customer service to have your bolt on added back to your account https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)