Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 2: Apprentice
Posts: 6
Registered: ‎26-08-2019
Accepted Solution

Data issues

Is anyone else having data problems? I have had no data for two days and I have done all the troubleshooting suggestions and still nothing.

Highlighted
Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Data issues

@WendyWoo 

I've had no problems but O2 gave notice they were doing maintenance of a lot of services from Friday until today. This might be the reason https://www.o2.co.uk/help/phones-sims-and-devices/system-maintenance-notification

You could also check your network status here https://status.o2.co.uk/ and see if there are any mast issues..

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 2: Apprentice
Posts: 6
Registered: ‎26-08-2019

Re: Data issues

O2 never notified me about the maintenance. I have done status checks and logged a fault. Thank you for the welcome 😊

Highlighted
Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Data issues

[ Edited ]

I hope you get service back soon @WendyWoo wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Community Manager
Posts: 7,016
Registered: ‎18-02-2016

Re: Data issues

Hey @WendyWoo how are you getting on with your data issue? Are you still having problems? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 2: Apprentice
Posts: 6
Registered: ‎26-08-2019

Re: Data issues

Yes still having data issues 

Highlighted
Level 2: Apprentice
Posts: 6
Registered: ‎26-08-2019

Still no data

I am so fed up I have had no data for 7 days now it is so frustrating. O2 said that they would keep me informed but I have heard nothing from them. 

Highlighted
Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Still no data

@WendyWoo 

This is to do with your previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Data-issues/m-p/1249791#M170919

I will ask for it to be moved for continuity wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 101,959
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Still no data

@Martin-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,016
Registered: ‎18-02-2016

Re: Still no data

Hey @WendyWoo I'll pick this one up for you and see if I can find out what's going on with your data situation. I'll need a bit more info so I'll send you a private message so we can go over the details. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature