Solved: Data issues

WendyWoo · ‎26-08-2019

Is anyone else having data problems? I have had no data for two days and I have done all the troubleshooting suggestions and still nothing.

WendyWoo · ‎02-09-2019

Hi Martin

Thanks for your help this week thought I should let you know that my data has returned, I was looking through my phone settings for something and came across network settings and a reset network link so I reset my network and my 4G just came back

View solution in original post

Cleoriff · ‎26-08-2019

@WendyWoo

I've had no problems but O2 gave notice they were doing maintenance of a lot of services from Friday until today. This might be the reason https://www.o2.co.uk/help/phones-sims-and-devices/system-maintenance-notification

You could also check your network status here https://status.o2.co.uk/ and see if there are any mast issues..

Best of luck and welcome to the forum

Veritas Numquam Perit

WendyWoo · ‎26-08-2019

O2 never notified me about the maintenance. I have done status checks and logged a fault. Thank you for the welcome 😊

Cleoriff · ‎26-08-2019

I hope you get service back soon @WendyWoo

Veritas Numquam Perit

Martin-O2 · ‎27-08-2019

Hey @WendyWoo how are you getting on with your data issue? Are you still having problems?

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WendyWoo · ‎27-08-2019

Yes still having data issues

WendyWoo · ‎30-08-2019

I am so fed up I have had no data for 7 days now it is so frustrating. O2 said that they would keep me informed but I have heard nothing from them.

Cleoriff · ‎30-08-2019

@WendyWoo

This is to do with your previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Data-issues/m-p/1249791#M170919

I will ask for it to be moved for continuity

Veritas Numquam Perit

MI5 · ‎30-08-2019

@Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Martin-O2 · ‎30-08-2019

Hey @WendyWoo I'll pick this one up for you and see if I can find out what's going on with your data situation. I'll need a bit more info so I'll send you a private message so we can go over the details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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