Data in my account

[Mobily]

How do you get the data changed in the account have had 2 phone upgrades from 02 but it still shows the phone from years ago. The data held is incorrect and keep getting asked about upgrades its really annoying and thats why i am looking at changing provider.

[Mobily]

Additionally current phone is not reconised by imei as 02 phone but is locked to 02 again data incorrect. Its really annoying

[Mobily]

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

Thank you,

O2 Customer Service

[Glory1]

Hi @Mobily 

Did you upgrade to your latest phone direct through O2 or a 3rd party, ie Carphone Warehouse? Also have you tried updating phone details through MyO2 

http://www.o2.co.uk/myo2?

Finally, have you spoken to customer services 

http://www.o2.co.uk/contactus to correct the information held on your latest phone, if MyO2 didn't work for some reason?

If you have done both of the above without success, please come back to the forum and we will tag one of our community managers to see if they can help.

In the meantime, good luck and welcome to the forum 

[jonsie]

That message from O2 normally means the phone is unlocked, especially when bought through a 3rd party and also, O2 have been providing unlocked phones or around 6 months now. Try a different network sim in the phone.

[MI5]

@Mobily you can edit the phone details yourself by clicking on the small pencil icon next to the phone name in your MyO2.

[Mobily]

Just been pn phone hour phone bought 02 shop

[Mobily]

That did not work tried

[Mobily]

Phone was supposed to have firmware to do that no one at 02 seems interested spent tome to customer services