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Data halved after an order I didn’t make

SeddersUK
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Hello,

 

I have a SIM only contract and have had it for over a year now. I normally get 240GB and unlimited calls and texts for around £24. Today I got an email saying I had placed an order for a Vas Change and now I am only getting 120GB and unlimited calls and texts for around £23.70. I did not place any order, let alone one that halves data amount for £1 less.

Why has my data amount halved? My contract doesn’t end until July 2024.

 

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MI5
Level 94: Supreme
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@SeddersUK 

The message just means that you been transferred to the new billing system and an adjustment has been made to your pricing to ensure you don't pay more than you were previously.

Your data allowance will be doubled in the next few days.

It's just how the system is setup to work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150633 Posts
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  • 28689 Solutions
Registered:

@SeddersUK 

The message just means that you been transferred to the new billing system and an adjustment has been made to your pricing to ensure you don't pay more than you were previously.

Your data allowance will be doubled in the next few days.

It's just how the system is setup to work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SeddersUK
Level 1: Joiner
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Okay, thank you for the information.

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MI5
Level 94: Supreme
  • 150633 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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