Data drop

Anonymous · ‎21-09-2015

Just done a refresh for a new phone, and had 8GB worth of data on my last contract / bolt-on. Moved to new phone and I'm down to 500MB. A kick in the teeth to say the least. I've got 500 free mins to any other provider, and 500 free mins O2 to O2, with unlimited texts.

Is there anyway I could exchange some of these to regain at least some of the data coverage back? I'd be lucky if I use 100 texts a month, and calling could reduce both those options by a minimum of half.

MI5 · ‎21-09-2015

You can change your tariff to increase your data but you can't exchange it for calls or texts.
Log into your My O2 to see your options http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-09-2015

It seems a bit weird that you signed up to a new contract with such a reduction in data? (as your old one had 8gb)

Veritas Numquam Perit

viridis · ‎21-09-2015

We're your new allowances not explained to you?
500mb With 500 mins and 500 mins (other networks) seems very low to me.

gindygoo · ‎23-09-2015

Surely they told you the details of your new contract? Anyway you've got a 14 day cooling off period so you could return the new phone and cancel the contract, then start again but get the actual package you want. Or as above upgrade your package.

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