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AndyC1 · ‎01-10-2019

I recently ported my old number to o2 and my monthly data is now showing as 1gb instead of 3gb (I have a 2gb bolt on) any ideas? I’ve had nothing but hassle from o2 since joining porting my number was a nightmare

Cleoriff · ‎01-10-2019

Hi @AndyC1

You should give customer services a call tomorrow Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎01-10-2019

@AndyC1

The extra data should show as a separate bolt on Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AndyC1 · ‎01-10-2019

Yeah another hour on chat to look forward to

AndyC1 · ‎01-10-2019

Before I ported my number it always showed as 3 gbs, so I’m not sure your correct with that answer?

MI5 · ‎01-10-2019

Have you checked your bolt ons?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AndyC1 · ‎01-10-2019

Yeah showing in my account. But not in my monthly allowance anymore since porting

MI5 · ‎01-10-2019

@AndyC1

That's normal as the bolt on will expire after 12 or 24 months, depending on your offer.

Your tariff will then revert back to just 1gb unless you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AndyC1 · ‎01-10-2019

The bolt on doesn’t expire till sep 2020?

MI5 · ‎01-10-2019

That'll be when your contract ends and it will revert back to 1gb then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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