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Data bolt on

AndyC1
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I recently ported my old number to o2 and my monthly data is now showing as 1gb instead of 3gb (I have a 2gb bolt on) any ideas? I’ve had nothing but hassle from o2 since joining porting my number was a nightmare
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Cleoriff
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Hi @AndyC1 

You should give customer services a call tomorrow Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket
Message 2 of 17
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MI5
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@AndyC1 

The extra data should show as a separate bolt on Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 17
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AndyC1
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Yeah another hour on chat to look forward to
Message 4 of 17
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AndyC1
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Before I ported my number it always showed as 3 gbs, so I’m not sure your correct with that answer?
Message 5 of 17
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MI5
Level 94: Supreme
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Have you checked your bolt ons?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 17
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AndyC1
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Yeah showing in my account. But not in my monthly allowance anymore since porting
Message 7 of 17
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MI5
Level 94: Supreme
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@AndyC1 

That's normal as the bolt on will expire after 12 or 24 months, depending on your offer.

Your tariff will then revert back to just 1gb unless you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 17
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AndyC1
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The bolt on doesn’t expire till sep 2020?
Message 9 of 17
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MI5
Level 94: Supreme
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That'll be when your contract ends and it will revert back to 1gb then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 17
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