Data bolt on

[AndyC1]

I recently ported my old number to o2 and my monthly data is now showing as 1gb instead of 3gb (I have a 2gb bolt on) any ideas? I’ve had nothing but hassle from o2 since joining porting my number was a nightmare

[Cleoriff]

Hi @AndyC1 

You should give customer services a call tomorrow Guide: How to find help & contact O2 

[MI5]

@AndyC1 

The extra data should show as a separate bolt on Guide: Where is my discount or Extra Data? 

[AndyC1]

Yeah another hour on chat to look forward to

[AndyC1]

Before I ported my number it always showed as 3 gbs, so I’m not sure your correct with that answer?

[MI5]

Have you checked your bolt ons?

[AndyC1]

Yeah showing in my account. But not in my monthly allowance anymore since porting

[MI5]

@AndyC1 

That's normal as the bolt on will expire after 12 or 24 months, depending on your offer.

Your tariff will then revert back to just 1gb unless you upgrade.

[AndyC1]

The bolt on doesn’t expire till sep 2020?

[MI5]

That'll be when your contract ends and it will revert back to 1gb then.