Solved: Re: Data allowance text messages

Anonymous · ‎23-05-2017

I received a text message two days after I had my new 1Gb monthly allowance saying I had used 80% already! At first I though someone might be stealing my data as I had hardly used it. But when I checked I still had around 960Mb left. Why might this have happened?

MI5 · ‎23-05-2017

Sometimes it can take a while for the system to catch up or record the data usage.
We do have people saying they've had messages saying 80% used then 100% used immediately after even though they hadn't used their phones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎23-05-2017

Either a glitch or a delayed notification from the previous month?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-05-2017

That's kind of what I thought as I did run out last month and didn't receive the 80% notification. Wondered if this has happened to anyone else?

MI5 · ‎23-05-2017

Sometimes it can take a while for the system to catch up or record the data usage.
We do have people saying they've had messages saying 80% used then 100% used immediately after even though they hadn't used their phones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-05-2017

If your an iPhone user welcome to my world, you will have a toggle in settings called wifi assist, when background apps update and when your connected to wifi using apps it will also use your mobile data big bug within iPhone.. turn off wifi assist so it wont use mobile data as well as wifi then that should slow down your data use

MI5 · ‎23-05-2017

How can a deliberately designed feature be a bug?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-05-2017

I don't know but it's a known bug on the IPhone 7....

MI5 · ‎23-05-2017

No mention of a "bug" here ?
https://support.apple.com/en-gb/HT205296

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-05-2017

MI5 do you use an Iphone?

MI5 · ‎23-05-2017

Yes as it says in my signature?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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