Data activating

[Drucifer]

So I have purchased a Apple Watch series 5. I have paired the watch. Tried to set up the data plan. Now it just says activating. It has been saying this for 4 weeks. I have unpaired and re-paired made sure I follow the steps correctly for adding the data plan. Still nothing, I have tried to contact 02 direct several times and no one can help. Yesterday I spent 3 hours on the chat and phone only to be cut off twice. So I thought I’d try here as a last ditch attempt. Before paying up and leaving for another provider. Unfortunate I cannot get to an O2 store as I am considered high risk.

[Cleoriff]

@Drucifer 

Have you paid the £5.00 for the data plan?

It must be linked to an existing iPhone tariff but can't use the same allowances.

You need O2 to set it up properly for you. If O2 can't do it over the phone then the shop is your best bet.

Is there anyone who could take it on your behalf? If you phone the shop and tell them the reason you can't come yourself, I'm sure they will understand...

[Drucifer]

Hi thank you for the response. I have been charged for the data plan yes. I would say it doesn’t seem to be a technical issue, as the watch can make calls and access the internet when it is in location of the phone. Do you know if I remove the data plan from my phone and watch can I re sync it??

[MI5]

@Drucifer 

Check in Settings to see if you have given permission to motion and fitness.

[seewhatyoucando]

“3hours on the chat and phone”

Jesusss how incompetent are O2 Capita staff...

I would raise a complaint, that’s a joke.

Complaints Live Chat is here

https://www.o2.co.uk/how-to-complain

[Drucifer]

Done that, didn’t seem to care. I’ve been a good customer for over 15 years. Told them that they can have the watch back and I would pay the outstanding balance on my phone. Still didn’t seem to be bothered 😕. It shows loyalty counts for nothing these days 🤣

[Drucifer]

Hi @MI5 thanks for your response motion and fitness permissions are on.

[O2Sophie]

Hi, Drucifer,
Is this what you did to set up your watch?

https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch#:~:text=I%20already%20have%3F-,Open%20....

[Drucifer]

Yes, I have also reset the device, made sure it is fully up dated. Pair and re- paired the device and tried again. When you go into the watch up under mobile data it just has a spinning icon where the orange i should be and says activating. It has been saying this since I first had the watch.

[O2Sophie]

Hi, Drucifer,
I'm assuming they have told you that it's activated on their side?
Either way, you will have to get back onto customer services on 202 or 0344 809 0202.