Data Usage out of control

[Anonymous]

Hi,

I have been with O2 for many years and, being a very, very light user of my iphone 6, I have a very low cost monthly package. I think my  mobile data limit is 100mb- could that be right?

Now for years this has been fine. I have never ever run out of mobile data.

But in the last 2 months I have run out of mobile data. I do not download or upload music or videos etc. In fact my only usage is "imessaging" to my family (who all use iphones) and the very rare phone call. I also send some whatsapp messages to a friend.

I am 72 yrs old and am totally perplexed by this. In fact as I type my data has run out and will not be restored until Friday 13th Oct. I did receive an O2 massage warning me it was going fast - but why? Never had that before.

I did call into an O2 store but that didnt solve my problem. The "technician" blamed "instagram"

Any help or advice would be appreciated.

[Anonymous]

Hi @Anonymous it could be WhatsApp or iMessage as they both use data & these days 100mb goes instantly so a better tariff maybe suitable for you 

[Anonymous]

Thank you for your reply. Now I am totally confused. Last Wednesday I received a txt message from o2 stating that I was whizzing through my Data and should organise a top up. This afternoon I couldn't send any txt messages when away from my home wifi. I suspected this was because my mobile data was at zero?

Just now I looked up my Bill and usage:

Mobile Data:  79.27MB left out of 100MB

Minutes :   95.41 left out of 100.00 mins.

What on earth is going on?

[jonsie]

The phone will be constantly updating in the background. Check out what is using data in the settings and make sure wifi assist is switched off. 

[jonsie]

Data shouldn't affect sending texts unless you have used your allowances. Try rebooting your phone. O2's systems never seem to tally with the phone's own usage information. 

[Anonymous]

Thank you. I will have a look at the settings.

[Anonymous]

The iPhone data hogging issue again 

[MI5]

Your MyO2 may not be fully updated until after midnight so you could have run out already.

[Anonymous]

"iphone data hogging issue" -- please explain.

Thanks

[jonsie]

There have been many iPhone data issues documented on here whereby customers usage hasn't changed but are suddenly sent the 80% used text and later the same day have run out of data.

Always unexplained by customer service and @MI5 had to change networks and suddenly all problems disappeared.