Data Usage out of control

[Anonymous]

Hi,

I have been with O2 for many years and, being a very, very light user of my iphone 6, I have a very low cost monthly package. I think my  mobile data limit is 100mb- could that be right?

Now for years this has been fine. I have never ever run out of mobile data.

But in the last 2 months I have run out of mobile data. I do not download or upload music or videos etc. In fact my only usage is "imessaging" to my family (who all use iphones) and the very rare phone call. I also send some whatsapp messages to a friend.

I am 72 yrs old and am totally perplexed by this. In fact as I type my data has run out and will not be restored until Friday 13th Oct. I did receive an O2 massage warning me it was going fast - but why? Never had that before.

I did call into an O2 store but that didnt solve my problem. The "technician" blamed "instagram"

Any help or advice would be appreciated.

[MI5]

Mine was a 1gb data tariff though so whilst could be a similar phenomenon 100mb wouldn’t take too long to use up.

[jonsie]

Yes 100mb goes nowhere these days. It wouldn't last me a day. 

[Anonymous]

But as I said I am a VERY light user. Here  again are my usage figures from the O2 site- as at 9th October

Mobile Data:  79.27MB left out of 100MB

Minutes :   95.41 left out of 100.00 mins.

Even accepting that these may not be quite accurate or up to date as at 9th October -- My data and calls calls reset on Friday 13th October!!

Yet I receive a txt from o2 telling me my Mobile data usage is whizzing past  and I should "top up" or words to that effect.

I just dont understand.

I do have wifi asist turned off.

[MI5]

What does your phone say has used the most data?

[gindygoo]

Turn Wi-Fi assist off, that can cause your phone to use data when you think it should be connected to Wi-Fi. At least I think that's right @MI5?

[Anonymous]

@gindygoo The OP already says WiFi assist is off

[gindygoo]

Ah I misread that... Scratch my earlier post 🙄 apologies guys.

[MI5]

Unless you have really crappy WiFi, WiFi assist uses very little data.