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Data Usage....have I been hacked?

DJintheUK
Level 1: Joiner
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Registered:

On about 4th of this month I had a notification from o2 saying I'd used all my data allowance......impossible at least willingly, my data usage showed a mere 65mb used. Mobile data now not working and when I try to sign in to mobile data on my phone I get a not recognized type message and asked to change my password, then when I try and sign in this process repeats itself endlessly.

There is no way I've used all my data allowance, or indeed anywhere near it, and I can't understand why I can't log in to 02 on my mobile (OK on the web)......I was wondering if I've been hacked and how to find out who/what has used all this data. As a guy of senior years this is really stressing me and I'd be grateful for any help/advice.

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Enlli
Level 67: Unsung hero
  • 7977 Posts
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Registered:

As we are all customers here I suggest you contact O2 in order to look at your account

 

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or 202 from your phone

0344 809 0202 from any other phone

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 67: Unsung hero
  • 7977 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

As we are all customers here I suggest you contact O2 in order to look at your account

 

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or 202 from your phone

0344 809 0202 from any other phone

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
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