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Level 1: Joiner
Posts: 3
Registered: ‎06-02-2017
Accepted Solution

Data Question

I just upgraded my contract and phone and picked a 20gb contract, it said as an o2 customer get another 10gb, does that get added to my 20gb allowance?

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Registered: ‎04-01-2009

Re: Data Question

Level 1: Joiner
Posts: 3
Registered: ‎06-02-2017

Re: Data Question

I'm assuming that by clicking on the airtime contract its on that it will be automatically applied

 

Posts: 88,610
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Registered: ‎04-04-2012

Re: Data Question

Did you upgrade from a refresh contract with phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎06-02-2017

Re: Data Question

yes

Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Data Question

As our way of saying thanks for being with us, we’ll treat you to an extra 10GB of data every month, for up to 24 months. When you upgrade to iPhone X, iPhone 8, iPhone 8 Plus, Samsung Galaxy Note8, Samsung Galaxy S8 or Samsung Galaxy S8 Plus, on our 10GB tariff or above. Your new tariff will need to cost at least as much as your current tariff. Terms and exclusions apply.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Data Question

I upgraded to a similar tariff a few weeks ago. When I log in to My O2 it shows the full 30GB (20GB plan + an extra 10GB).

 

Do you have a copy of your order/upgrade details to check if the extra data has been added? If not, I would suggest calling O2 customer services directly as they would have access to your account. The O2 Community is a forum.