Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎13-02-2019

Damaged Phone in Costa Rica it doesnt work.

I had my phone ran over today here in Costa Rica.. I am a pay monthly customer and have insurance.

Ho do I go about getting a replacement as i reside in Costa Rica for the next 3 months.

Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Damaged Phone in Costa Rica it doesnt work.

@Sanjose1 You need to speak to customer service, and also contact whoever your phone insurance is with. https://www.o2.co.uk/contactus To be honest, I'm not certain they will be able to help, as you're quite a distance away, but it's worth asking. If the phone numbers in the link are inaccessible, you can call O2 from any phone for free on +44800 032 1402.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 104,461
Topics: 552
Solutions: 13,537
Registered: ‎04-04-2012

Re: Damaged Phone in Costa Rica it doesnt work.

@Sanjose1 O2 help page here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Damaged Phone in Costa Rica it doesnt work.

 I'm not sure they will deliver to Costa Rica and you would have to deliver the bits to them  at your own expense