on 13-02-2019 02:52
I had my phone ran over today here in Costa Rica.. I am a pay monthly customer and have insurance.
Ho do I go about getting a replacement as i reside in Costa Rica for the next 3 months.
on 13-02-2019 03:33
@Sanjose1 You need to speak to customer service, and also contact whoever your phone insurance is with. https://www.o2.co.uk/contactus To be honest, I'm not certain they will be able to help, as you're quite a distance away, but it's worth asking. If the phone numbers in the link are inaccessible, you can call O2 from any phone for free on +44800 032 1402.
on 13-02-2019 06:26
@Sanjose1 O2 help page here https://www.o2.co.uk/help/digital-services/o2-insurance
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)