DUPED

[Anonymous]

Upgraded my phone recently, only to find out i had signed a new contract for that phone but not automatically cancelled my old contract , so now o2 want me to pay two contracts one for my old phone and one for my new phone, the new phone that iam paying for i have't even activated it yet, I've just been using my old phone thinking iam on the new contract and the old contract is dead.

[Anonymous]

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@Anonymous wrote:

Upgraded my phone recently, only to find out i had signed a new contract for that phone but not automatically cancelled my old contract , so now o2 want me to pay two contracts one for my old phone and one for my new phone, the new phone that iam paying for i have't even activated it yet, I've just been using my old phone thinking iam on the new contract and the old contract is dead.

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Hi,

How did you 'upgrade' ?

An upgrade cancels the old contract and starts the new one automatically.

Im thinking you have accidently taken out a 2nd contract.

You do have 7 working days to cancel your 2nd contract.

Help Links.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=36004

[adamtemp64]

Then you need to talk to o2 directly to check you were processed as an upgrade and not starting a new contract.

Was this direct with o2 or a 3rd party?

[Anonymous]

Hi direct with o2,  for the last 5 contracts ive usually spoken to somebody but this time the upgrade just kept rolling on and i thought this was a new way of doing it, so i kept filling in the QA .

o2 started trying to take money from my account twice.i stopped it and they cut me off, this all started in Sept. 

[Anonymous]

hi bandofbrothers looks like it thanks for the link.

ta

[Anonymous · Accepted solution]

Oh dear.  

Obviously past the cooling off periods then.

Have you compiled your side of the story officially.

If not heres the online form : http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

[MI5]

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@Anonymous wrote:

o2 started trying to take money from my account twice.i stopped it and they cut me off, this all started in Sept. 

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If it were me I'd be checking they hadn't applied any defaults with any credit agencies - They are very quick to if you owe them any money......

[Anonymous]

hi

tried tonight but got cut off, so went onto the online chat with one of thier people but not much happened except they tried to give me some goodies .  Will try tomorrow from work i dont have a house phone. And will try the links.

Thanks again bandofbrothers

[Anonymous]

Hi Mi5

Will check my ratings over the next couple of days , thanks for that.

[MI5]

No worries.... I'd hate for it to get any worse 😞