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Level 1: Joiner
Posts: 8
Registered: ‎22-12-2019

O2 - Awful call quality. Mutes intermittently & sounds underwater.

After calling O2 customer service so many times and getting no resolution I now have to rely on Whatsapp calls. 

Very embarrassing that while using O2 network to call anyone I have to warn the other person that when the call goes silent for many seconds, I will still be there when the “mute” stops and to please not think I’ve hung up on them. Plus when they say it sounds like I’m underwater or my phone sounds like a 1970s sci fi recording, that it is not my fault but the O2 network. 

Despite pleading with O2 customer service & O2 gurus on a weekly basis, O2 can’t resolve this issue. I know I can’t be the only one experiencing this. 

I have two O2 contracts and feel completely duped. 

Can anyone advise me please?

 

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Level 1: Joiner
Posts: 1
Registered: ‎07-01-2020

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

I have mine, My partners and my son's contracts with o2 and have the same issue! So frustrating and I too have to rely on WhatsApp. Just had to upgrade my sons contract to get more data as he was using his 1gb and then I couldn't WhatsApp call him when he was out with friends.
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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

@Jemski88 @KarinK 

Have you checked for network issues O2 Service Status or had your sim cards replaced?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎22-12-2019

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

Thank you for responding.
I have no option but to take this matter further away from O2.
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Level 1: Joiner
Posts: 8
Registered: ‎22-12-2019

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

Yes new sims.
O2 deny network issue.
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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.


@KarinK wrote:
Yes new sims.
O2 deny network issue.

Have you actually checked yourself?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎22-12-2019

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

Yes via My O2
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Level 1: Joiner
Posts: 8
Registered: ‎22-12-2019

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

Thank you so much for responding. Much appreciated.
So fed up with O2.
Only using WhatsApp to make calls now.
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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

What about the link I gave you http://status.o2.co.uk/ ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎22-12-2019

Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.

Used link.
No issues.