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O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 21:27
After calling O2 customer service so many times and getting no resolution I now have to rely on Whatsapp calls.
Very embarrassing that while using O2 network to call anyone I have to warn the other person that when the call goes silent for many seconds, I will still be there when the “mute” stops and to please not think I’ve hung up on them. Plus when they say it sounds like I’m underwater or my phone sounds like a 1970s sci fi recording, that it is not my fault but the O2 network.
Despite pleading with O2 customer service & O2 gurus on a weekly basis, O2 can’t resolve this issue. I know I can’t be the only one experiencing this.
I have two O2 contracts and feel completely duped.
Can anyone advise me please?
Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 21:35
Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 21:38
Have you checked for network issues O2 Service Status or had your sim cards replaced?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:12
I have no option but to take this matter further away from O2.
Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:13
O2 deny network issue.
Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:16
@KarinK wrote:
Yes new sims.
O2 deny network issue.
Have you actually checked yourself?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:21
Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:22
So fed up with O2.
Only using WhatsApp to make calls now.
Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:24
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 - Awful call quality. Mutes intermittently & sounds underwater.
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on 07-01-2020 22:33
No issues.