DPD delivery Pin not received

[Checkchange]

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.

I’ve spoken to o2 via the chat function and the pin was sent to an old pay and go number that I wasn’t even aware was still associated with my account and I definitely don’t have access to anymore, it so old it’s almost definitely been reassigned to somebody else.

I’ve asked the chat to update to my actual number and hoping that I actually get a pin when DPD attempt re delivery tomorrow, but not holding my breath that they’ve actually done this.

has this happened to anybody else? Have you had any luck getting the pin for your parcel or has it ended up being returned to o2?

[Oxonian]

If that remains unresolved @CraigF, you need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[Anonymous]

O2 CS are annoyingly incompetent most of the time IMO.

That's why I'm looking to get rid, ideally before my device plan's paid off towards the end of next April.

[Rog221]

This happened to me. O2 and DPD kept passing me back to one another and none of them could send the pin to another number. Ended up being sent back just to o2 and order being cancelled.