DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[gavod]

I've been struggling with this problem, on and off, for years. Last month, after numerous chats and being advised that the problem had been identified and then that it had been fixed, I thought it had been sorted: last month I was actually able to access my bills. Now it's back, and I can't get to my most recent bill. I also wanted the last three bills for my previous account (which I closed in August), which I wasn't able to get because of the same problem, but I've given up asking for them to be emailed because in spite of several promises nothing ever arrives. So I have no way of getting my bills. Next month I will need them for a cashback claim. Do you think there is any chance of this being fixed by then?

[gavod]

Ha! I managed to get it to work (another route through the website with a different browser) for my current account. I still have no way of getting hold of the bills on the closed account though, as trying to get to any of my previous accounts immediately invokes the error.

[MI5]

Call and ask them to send you a paper copy if you need it urgently.

[K0zb0]

 Hi Martin, i am still experiancing this issue. please can you help @Martin-O2

[Martin-O2]

Hey @K0zb0 I'm sorry to hear that your having difficulties with this. Can I ask have you been affected by this since the issue started in July or is it a new thing for you? 

[mjcuth]

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@Martin-O2 wrote:

Hey @K0zb0 I'm sorry to hear that your having difficulties with this. Can I ask have you been affected by this since the issue started in July or is it a new thing for you? 

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Hi Martin

I've had this issue on & off for ages - was able to view November's bill, but now can't view December's!

Cheers

Michael

[pgn]

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@mjcuth wrote:

I've had this issue on & off for ages - was able to view November's bill, but now can't view December's!

Cheers

Michael

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Hi @mjcuth, 

I use Chrome, and have hit this too - I have found that clearing all cached cookies in the browser for any O2 site helps a lot. 

I have a post somewhere that shows how to set Chrome on PC to do this automatically for O2 sites only on exit/startup, will see if I can find it.

Here, last few lines of the last post has it for Chrome:

https://community.o2.co.uk/t5/forums/forumtopicprintpage/board-id/15/message-id/65450/print-single-m...

Good luck, and Happy New Year! 

[mjcuth]

Hi @pgn

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I use Chrome, and have hit this too - I have found that clearing all cached cookies in the browser for any O2 site helps a lot.

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Thanks - Firefox for me as main browser, but have also tried Safari on my iPhone and Edge on a desktop - removing all O2 cookies and clearing caches doesn't help 😞

Cheers

Michael

[pgn]

Hi @mjcuth

No problem here with Firefox on Android, but 64bit Firefox on Win10 is problematic. 

Chrome (64bit) on Win10 works, but only after clearing all previous cookies from *.O2.co.uk.

Edge seems to be problematic when trying to view the PDF bills, but other functionality seems to work: https://community.o2.co.uk/t5/forums/forumtopicprintpage/board-id/1/message-id/122615/print-single-m...

 Firefox/Android working earlier:

[mjcuth]

Hi @pgn

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pgn wrote:

Edge seems to be problematic when trying to view the PDF bills,

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But isn't that the whole point of this thread? That's exactly what I'm trying to do, but keep getting the DASH_ERR04 error - I can view my latest bill summary ok, but can't download a copy (which seems to be the only way to check that discounts have been applied properly)....

Cheers

Michael