Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Keep the same number on new SIM

I purchased SIM only (pay monthly) online on 30th October by giving PAC code in order to keep the same number. However, SIM still has not arrived yet, and MyO2 App still shows only the new number that I do not want to use. Please help.

tamldn by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel the sim

Hello I'm Harpreet Kour I'm already cancelled the service.. Barrier the service last month but still bill is coming but I don't use the service but still bill is come... I don't know how please slove my Problem...Thank you

Hk2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New Customer here

Hi everyone ‍ looking for a little bit of advice if possible please regarding my new iPad that I have taken out on a pay monthly contract. when I ordered the iPad I wasn’t told this item was out of stock when I purchased it, I’ve received an email l...

DerekM by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Why didn't the SIM CARD arrive?

A week ago I ordered a 5G sim card. In my orders, the order is complete.The Royal Mail's tracking website reads: Sorry - we don't recognize that number. Please check the information to make sure your tracking code is correct.So where did my sim card ...

vdavidk86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sky out os service number

Hi can anyone explain why when calling Sky's old number that just gives the new number there is an O2 charge of 55p?

IanB39 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Join 02


Adam20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lack of service

Hi, just wondering if anyone can advise on how I go about getting discount off my monthly bill. Twice now in the space of less than a month has the service been down in my area, for days at a time. If anyone can help or advise the best contact for th...

HollyM1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Tarref

I’d like to change my a tariff but it’s not letting me do it 

Siobhan2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! additional phone

My wife has an 01 phone and is registered with my email address.I am trying to switch my virgin phone to 02 but I can't because the email address is in use.Does that mean I need to create another email address?

Paul_c by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! fraud

I have recently found out someone has used my identity to open up 3x 02 accountsi noticed it when i checked my experian reportexperian have contacted 02 and have also contacted 02 and told i had to wait for 02 fraud department to get in touch with me...