Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new sim

Hi, I have just received a new sim for both myself and my son. How can I distinguish whose is whose as we both have different data allowance?

Direct debit set up but some reason you aren't taking money

I have received an email saying I'm in arrears with my bill. I have never been in arrears in my life. Please explain why my direct debit has been cancelled as I have not cancelled this myself. The only change I have done with my bank is I've changed ...

Call

I can’t use my phone

I've been onboarded to pay monthly last month and still don't have any data connection

I've been onboarded to pay monthly about a month ago and despite getting billed I still don't have any data connection. Considering the prices of the tariffs I don't believe that's acceptable and would like help getting this sorted as soon as possibl...

Want to make payment

Hi want to pay for device I got but the device not showing up for me to pay and I been getting messages that it due when I click on link it’s not showing the device

Resolved! Friends & Family Discount

My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.My son works for O2 so we are entitled to the Friends & Family discount, which until e...

Resolved! Contract cancellation

How do I cancel contract that's been fully paid for?

Customer Service

I ordered a sim only deal with unlimited minutes and texts and 100GB of data.I received a sim with unlimited minutes and texts and only 50GB of data.Is there anyone that can help?V. Chelba

50% friends family not added

I have 2 numbers in my account for many years . This month friends family discount not added on one of the numbers .. please advise ..as have had always previous years/months ??

Phone order

Hello, I order two new phone contracts last week, and I selected the option to keep our old numbers.We have been waiting for the phones to be delivered since!Today our old numbers were transfered (ported) to the new sims that come with the new phones...

O2

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