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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23313 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 213018 Views
  • 2 replies
  • 2 kudos

BILLING / ACCOUNTS

I LEFT O2 6 WEEKS AGO WHY AM I STILL BEING BILLED

REES1 by • Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! Bill

Account number (REMOVED) Credit agreement number (REMOVED) Hi, I hope you can help. In August 2019 I allowed my daughter to purchase a tablet on a 48 month plan. The 48 months ended in August, but a further payment came out in September. I checked an...

Jeng by • Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! Lost Phone

I hVE LOST MY PHONE SO I NEED A REPLACEMENT SIM CARD

StevieDj by • Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos

New SIM card

I recently upgraded my phone but have been sent the wrong SIM card.. it doesn’t work cannot receive messages. Need a new one sent as not been sent the right one for the contract I took out

Pam7 by • Level 1: Joiner
  • 154 Views
  • 2 replies
  • 0 kudos

TWICE DEBIT MADE FROM MY ACCOUNT

Hi you have made direct debit from my account twice against my monthly package. Can you please check and revert the additional amount plz. my number is [Removed]

Kamran by • Level 1: Joiner
  • 249 Views
  • 2 replies
  • 0 kudos

O2 - Order Fulfilment

Hi O2 haven’t processed my new pay monthly sim but I also haven’t received any communication as to why not. Just the order no. And it’s been a week. will they email it declined? How can I reach them to resolve. thank you

SB7700 by • Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Disney reward

I recently received a text from O2 saying I could get free disney for 6 months on rewards. In my account it only says I can get for £7.99 per month. I accidentally deleted the text - how could I get another?

Unexpected Disney+ Charge

Hi, I recently became an O2 customer and added Disney+ as an extra. I thought it was free for the first 6 months, but I believe I'm being charged for it already (month 1). Did I misunderstand the offer or make an error during the process.Thanks, Jame...

james555 by • Level 1: Joiner
  • 313 Views
  • 2 replies
  • 0 kudos

International call rayes

If I buy an international bolt on and make a call to an italian number while in Italy, what are the charges

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