Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 234790 Views
  • 2 replies
  • 2 kudos

Resolved! lost phone

Hi, I've lost my phone or it has been stolen. The O2 office hours shut at 8pm and when I try and log the issue with my 02 account, the system wants to send a text message to my phone which I don't have. Hence, I am notifying 02 here instead.Many than...

ksenior by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Outstanding query on an account in your name ?

Hii have spent 12 weeks and 10 hours in total speaking to O2 I have 3 phones with them ll in an account in my name and have done for many years . I went to upgrade one of the phones online and got a red error message in a box saying that I am unable ...

Sort5759 by Level 1: Joiner
  • 546 Views
  • 3 replies
  • 0 kudos

check out

I cant checkout my basket, waiting 24 hours and nothing

Renata2 by Level 1: Joiner
  • 398 Views
  • 3 replies
  • 0 kudos

Please please help

Please can someone help I’m at my wits end with o2, I have actually been a customer since the BT genie days. I upgraded my phone online and chose the wrong phone in error. I sent it back to O2 as advised by them by refusing delivery. I have a return ...

Resolved! o2-050151461-001

What is this bill, I am not sure why there is a £800 bill? Please email meinazk89**Personal info**

inazk89 by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

Upgrade Issues

Anybody else having upgrade issues ..?I upgraded my contract on Tuesday and everything went through fine. All pre contract documents received and email confirmation of my order and delivery date for the next day. However no phone arrived on the deliv...

TraceyB1 by Level 1: Joiner
  • 2208 Views
  • 11 replies
  • 0 kudos

Change tariff

I want to change tariff using the money in top up it

Tyriq by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Resolved! stolen phone

my phone was stolen and i want to see how much i have to pay left on my phone but i can’t get the confirmation code because it’s been stolen

Molly03 by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone and O2 Travel

I will be using my phone in Bermuda which I note is in the O2 Travel Zone for £6/day. I have the Travel Inclusive Zone bolt-on.My question, if anyone is able to help, is do I also need to activate O2 Travel to benefit from the fixed-price unlimited d...

_CJ_ by Level 1: Joiner
  • 1459 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Hi. I was able to add the O2 Travel (for O2 Travel Inclusive Zone) Bolt On for free, but then the description says "Costs £6.00 a day, when used". Does this mean I am able to use my phone in countries on the O2 Travel Inclusive Zone (e.g. USA) for fr...

JOSHG by Level 1: Joiner
  • 721 Views
  • 3 replies
  • 0 kudos