Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Leaving o2

I have switched my provider and I am looking for some advice regarding leaving o2 it an automatic process or do I have to speak to someone to cancel

John251 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My order as not arrived

I placed a order for an upgrade in the 16th oct and my order as not still not arrived

Lynn59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 insure

Hi I need to speak to someone regarding my phone to put through the insurance

Daniekle by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Can someone help me, I have paid and overdue bill and it said it will update my account in 30 minutes but it is still saying it is over due but not sure if it will turn my phone back on, can someone help?

Taylor21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Fault on iPhone 12

We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone

Susiemac by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pixel 6 Pro Shipping

Hello,Does anyone know when the Pixel 6 Pro will start to be shipped? My upgrade states that it will be on release date, which is today, but i've not seen anything so far.

Mattyj86 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Charges abroad for some data but not all

Hi, Phone was used in greece and most of the data was at zero cost. But one day there is a large charge of £42 but then after zero costs again. Is there a reason for this. The phone was used just in the one place on holiday the whole time. Data from ...

mrnoname by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Extras

Hi, I need some help. I activated my extra for DisneyPlus and it says it's active and renews in April 2022. But it's not been applied to my Disney Plus account. It says my sub runs out 17th of November when logged in to Disney Plus. Did I do somethin...

Resolved! Pixel 6 Pro

I'm thinking about ordering a Pixel 6 Pro but am wondering whether it will ship with O2 apps/ bloatware pre-installed. Does anyone know whether that's what happens? Or do they ship as completely vanilla devices from Google?