Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can you tell me when my Simone contract is going to get delivered because your customer service told

I got authorised for a Simone contract. I wanna know when is it getting delivered? As your customer service representative told me lies can you get back to me and let me know? So then I know what my next step is I’m gonna change my network and go wit...

Resolved! Data in Kenya

Hello. Can I use my mobile data as usual in Kenya (eg for WhatsApp or browsing the web)?

Resolved! Travelling to Singapore

I am travelling to Singapore on Monday, how much will it cost me a day to use data?

Resolved! porting my old number

Hi, I recently took out a new plan with O2 and requested that my old mobile number [Removed] be ported over to the new sim that was sent out [Removed]. My old number seems to be in operation (since the 19/6/24)as i am now receiving calls and texts fo...

Swop my old number to my new phone

More info (Highlight to read)More info (Highlight to read)I want to swop my old number to my new phone I want to swop my old number to my new phone

Resolved! can I join my contract and my wifes and add my son

My wife and I are currently O2 customers with separate contracts could these be joined and shared with my son not currently an O2 customer ?

my bill

Good afternoon, I recently requested for my bill date to be changed and no payments have been taken for the past two months, yesterday I recieved a text stating I now owe £76 I attempted again to set up a direct debit with you for it to start today a...

Resolved! lost sim card

lost sim card

Refund after number been switched

I have cancelled my DD to O2 & like to request cheque to my home address please? Outstanding amount to be paid/returned is just £10.48 [Removed] Many thanks Phil [mod note: these posts are publicly viewable so we'd ask people not to share personal in...

Swapped sim to replacement iPhone

swapped sim from iPhone 15 Pro Max, had switched to an eSIM previously. esim qr code said it was no longer valid but inputting the physical sim nothing has happened with no service showing on the new phone. I believe some process of a sim swap has to...

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