Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Been charged for a photo message I didn't send

I've just looked at my bill and I have been charged a photo message on 4th August at 00:21 hours which did not have a photo in it. I want that money refunded please.

Resolved! Overcharged on my next bill

I am on a fixed tariff of £18 per month. Yet I am going to be charged £33+ for August. It shows that I am being charged for Disney + which I have not signed up or and have no interest in. Please amend.

Resolved! Pay Monthly Discount Suddenly Stopped.

Hi everyone. For the last four months I have been getting a discount of £14.67 off my pay monthly tariff, but this month it has suddenly stopped, causing my bill to rocket to £40.30. This has come as a shock as I was told that the only increase I wou...

Resolved! My Final Bill - Unable To Pay, No Option To???

Hi, I recently was coming to the end of my contract. I have switched network and done this via PAC code. Account disconnected 22nd. Since then, no access to my o2 app (which I understand, fair enough). The website still lets me log in, but shows no o...

Why is O2 so useless? - anyone else having connection problems in N22?

We have been having problems with O2 connectvity at our house for 4 months now. Despite complaints online, twitter, chat, phone and finally the complaints service, they still can't seem to sort it out. How can a mast takes 4 months to fix. And even t...