DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[Anonymous]

Waiting for this to be resolved as well.

Customer Services have sent the July bill for both my numbers (that are linked to same My O2 login), as I'm unable to download any bills on either of my 2 O2 numbers. getting same 'DASH_ERR04' message. Tried 3 different browsers, 3 different devices (pc, mac, and ipad), and tried clearing cache and all 'O2' related cookies. Still no luck whatsoever.

[gmarkj]

Still not working this morning...

[Martin-O2]

No news yet guys but this is being looked into. I'll let you all know as soon as I have an update. 

[Anonymous]

Getting this error as well. 3 numbers on my account, only 1 can access the previous bills. I'm supposed to be preparing a set of accounts this afternoon, and it's very frustrating that I cannot get see my bills for the last 12 months. Live chat told me to call and that someone could help me immediately. I called up and was told that he'd raise a case. "How long would that take" I asked? "We don't have a timescale" was the reply.

😞

[Anonymous]

Hmmm, well over 24 hours and still no access to my bills. Same error. @Martin-O2 What's the score with this? Any news on when it'll be fixed?

[gmarkj]

still not working this morning...

surely providing access to the bill that you are going to charge people for is a priority? you know, just in case people want to check it will be for the correct amount...

[Cleoriff]

A bit poor that this has been going on for 4 days now without being resolved....

Edit..in fact was reported here on the 8th...https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Viewing-amp-printing-older-bills/td-p/10...

[Martin-O2]

Sorry guys no update yet but this is being worked on as a high priority.

[Anonymous]

If you google - "DASH_ERR04: The account number in the target address is invalid"  you can see that customers have been raising this problem in forums at least as far back as 2008!! How can it take a company the size of O2 so many years not to fix such a fundamental issue? 

[pgn]

And what progress to report...?  O2 Online, on Twitter, claim to know nothing of the "issue", O2 Chat from website say there is an issue, offering to send me a paper copy of my current bill within 14 days and knocking a fiver off my next bill (allegedly).

So, do we have to make ourselves a thorn in O2's side to get this fixed...?