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DASH_ERR04: Cant download old bills

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Anonymous
Not applicable

on ‎10-07-2017 10:55 - last edited on ‎18-08-2017 10:22 by

on ‎10-07-2017 10:55 - last edited on ‎18-08-2017 10:22 by

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

 

Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

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gmarkj
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on ‎17-07-2017 09:40

on ‎17-07-2017 09:40

Still not working this morning.
Any news @Martin-O2?

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Martin-O2
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on ‎17-07-2017 09:57

on ‎17-07-2017 09:57

@gmarkj I've not had any update over the weekend but will chase it up again this morning. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
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In response to Martin-O2

on ‎17-07-2017 13:57

on ‎17-07-2017 13:57

Was told i could get a paper bill for £1.50 to get around this O2 bug. Had to kick up a fuss to get it waived.

 

I need my bill to get my £40 cashback so i'll be asking O2 to compensate me. This is just not good enough.

 

I'm a computer programmer and would be told to identify and fix this within a few hours if it was one of our websites. No idea why it is taking so long.

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MI5
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on ‎17-07-2017 14:03

on ‎17-07-2017 14:03

Outsourced IT with little interest, I imagine......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Beenherebefore
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on ‎17-07-2017 14:16

on ‎17-07-2017 14:16

@MI5 wrote:
Outsourced IT with little interest, I imagine......

Or is it outsourced IT with meaningless or even zero KPIs ? 

"My life is a facsimile of a sham"
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MI5
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on ‎17-07-2017 14:52

on ‎17-07-2017 14:52

Could well be - if our experience of waiting for changes to the forum is representative it could take weeks to fix !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-07-2017 16:08

on ‎18-07-2017 16:08

Still not working. Will be 7 days tomorrow since I spoke to CS and they raised a support ticket. Come on o2 - this is really poor. I want my bills to download please.

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gmarkj
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on ‎20-07-2017 10:04

on ‎20-07-2017 10:04

Two more days and still not working.
@Martin-O2 is there any news on this?

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Martin-O2
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on ‎20-07-2017 10:30

on ‎20-07-2017 10:30

This is still being worked on @gmarkj but unfortunately I don't have an ETA for when it's going to be fixed. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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gmarkj
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on ‎21-07-2017 07:22

on ‎21-07-2017 07:22

Thanks for the "update" @Martin-O2.
Given that it appears a number of people cannot actually see their bills, are o2 willing to send them out in paper format (without charge) while the issue is being fixed?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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