Customer service

[xxthisxisxjessx]

Can anyone tell me how long it is going to take for my partners phone services to switch back on? His bill was paid yesterday morning and still getting diverted to o2 payment line even though his bill is showing as paid thank you in advance

[Cleoriff]

Hi @xxthisxisxjessx 

It could be some while unfortunately. Systems are running very slow due to current crisis.

[Mel1]

Hey how do I pay off my contract ?

[MI5]

@Mel1 

Just cancel and your final bill will be generated Guide: Cancelling Your Contract 

[xxthisxisxjessx]

It’s just hard that we can’t even contact anyone via email or no correspondence at all it’s completely unmanned 😞

[Cleoriff]

@xxthisxisxjessx 

You can cancel by text if you look at the guide.