Customer service on hold

[hold]

Been put on hold its been 1hr 40mins absolutely joke having to deal with talking to a person even live chat is dreadful 

needs sorting or i will be leaving and going to another service provider 

[MI5]

Standard these days @hold 

Get out if you can.

Guide: How to find help & contact O2 

[madasaf1sh]

@hold 

All the details on how to cancel are here Guide: Cancelling Your Contract 

Live chat isn't live chat is demand responsive, in other words you chat goes into a queue to be answered when someone becomes free.. 

[Buttas]

"....... I need to let you know from here your conversation will be a live chat and not a messaging conversation just so you don’t miss our replies. I’ll put you through now"

This was at 11am this morning through O2 chat on the app, and still waiting now at 6pm

Phoning is no better, gave up after 3 hours

Theyre a communications company that don't want to communicate 

[Oxonian]

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@Buttas wrote:

"....... I need to let you know from here your conversation will be a live chat and not a messaging conversation just so you don’t miss our replies. I’ll put you through now"

This was at 11am this morning through O2 chat on the app, and still waiting now at 6pm

Phoning is no better, gave up after 3 hours

Theyre a communications company that don't want to communicate 

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@Buttas 

And the only thing that will force an improvement is if there is a mass exodus of customers.

The problems is that if you look at the UK's mobile network operators, standards of customer service are mediocre across the board. If you check the community forum of another MNO, you'll note that they all have issues. Hence, if you go elsewhere, you might well find that Customer Service is no better.