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Currently abroad, Need to pay my o2 bill, no access to calls or my o2 app

jay28
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Currently abroad,

Need to pay my o2 bill but o2 has blocked my number (so I can’t call customer service) they have also cancelled my access to the ‘My O2’ app 

 

It's literally felty impossible to find someone to email or get through to them online chat.

 

Please help if anyones been through this?

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madasaf1sh
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@jay28 

 

You need to call the Payment Management Team on 0800 902 0217 using Skype ( Guide: A Guide to Skype ) they reopen at 8am UK time or the automated system will take a payment. 

Just bare in mind depending on how long it is since the payment is due, is whether o2 will 1. reconnect you and 2. If they charge you £15 to reconnect you as well.  
You will have already incurred a £6 late payment fee. 


 They may also enforce you have a Direct Debit in place.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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Registered:

@jay28 

 

You need to call the Payment Management Team on 0800 902 0217 using Skype ( Guide: A Guide to Skype ) they reopen at 8am UK time or the automated system will take a payment. 

Just bare in mind depending on how long it is since the payment is due, is whether o2 will 1. reconnect you and 2. If they charge you £15 to reconnect you as well.  
You will have already incurred a £6 late payment fee. 


 They may also enforce you have a Direct Debit in place.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@jay28 

If you set up a direct debit you can avoid any future problems. 

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jay28
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I have a number how do I get o2 to call me instead?

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gmarkj
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You probably won't get them to call you @jay28 

As mentioned before, there is an 0800 number you can call using Skype without paying - details in the post from @madasaf1sh 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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