Credit referals

[Craig45]

Hi. I have recently been refused a contract.
I have sent an e mail to the credit referals team but have not had a reply after 6 days and 2 chaser e mails.
I got my own credit report from equifax and scored 469 against a national average of 380. There are also no flags or ticks against the report and I am on the electoral register at my address. Can anyone help how to get a response from them? Thanks. Craig.

[MI5 · Accepted solution]

@Craig45 

You need to leave 10 working days for a response and O2 will not discuss the reasons with you why you didn't pass.

Just know that they apply their own criteria independently of credit agencies. 

They may offer you the option to pay a refundable deposit though.

[Craig45]

Thanks.
Their auto reply said they normally reply within 3 days.. very frustrating as there is no logical reason for a refusal.

[MI5]

Never known anyone get a reply that quickly mate.