cancel
Showing results for 
Search instead for 
Did you mean: 

Credit check on sim upgrade

Leon96
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi. If I’m upgrading from a sim only plan to a device plan will there be a credit check. I’ve only had the sim for 3 months. I spoke to 2 agents and they both gave different answers. 1 say there will be a credit check the other said there isn’t. I can upgrade in 4 days and I don’t want to make credit worst by applying for the device then getting denied. 

 

Message 1 of 6
1,904 Views
5 REPLIES 5

madasaf1sh
Level 77: Grand Master
  • 10555 Posts
  • 56 Topics
  • 3093 Solutions
Registered:

@Leon96 

 

o2 run affordability and credit checks across upgrades, as you are signing a regulated credit agreement, and this requires these checks. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 6
1,892 Views

Leon96
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Damn. Looks like I won’t be getting a upgrade as my credit isn’t the best atm. Thank you. 

Message 3 of 6
1,883 Views

MI5
Level 94: Supreme
  • 146687 Posts
  • 636 Topics
  • 28243 Solutions
Registered:

@Leon96 

If you already have a refresh contract they will not credit check you again for an upgrade to another.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
1,881 Views

GreenBadger
Level 4: Observant
  • 34 Posts
  • 0 Topics
  • 3 Solutions
Registered:

My credit isn’t that great but I was approved for an upgrade to refresh after my 6 month probation on sim only. Since then I’ve been able to add a tablet line and a watch line to my account too

Message 5 of 6
1,861 Views

RafaC
Former Staff
  • 1774 Posts
  • 157 Topics
  • 4 Solutions
Registered:

Hey @Leon96 was your query clarified?

Message 6 of 6
1,831 Views